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Agent

One agent. Every customer moment.

The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Acquisition

Qualify, convert, educate. 24/7 on your marketing site.

Retention

See churn coming. Act before it does, inside the customer's product.

Expansion

Catch upsell signals early. Route them to the right owner.

Support

Resolve, co-pilot, learn — across every helpdesk and channel.

Engine

The platform underneath.

The back-of-house side of Unless — a Living Knowledge library that maintains itself, plus the Train → Test → Deploy → Analyze loop that keeps every Customer Agent sharper after every conversation. See how the engine compounds.
Train

Always current. Always ready. Living Knowledge + Living Context.

Test

Before a customer sees it. Preview, simulate, audit.

Deploy

One agent. The whole journey. Memory across all of it.

Analyze

Performance, value, AI maturity. All visible. All live.

Trust

Built for the EU from day one

The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Privacy Vault

Twelve numbered measures keep sensitive identifiers home.

Compliance posture

Three pillars — sovereignty, AI Act readiness, sector readiness.

Architecture

Five EU-resident layers — touchpoints to LLM constellation.

Frameworks

EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.

Customers

Trusted by leaders

How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Visma Enterprise AS

Norway's leading ERP — modernized self-service with Unless.

Helping patients

Patient self-service surged within weeks of deploying Unless.

Enhancing credit software

Financial service Onguard powers their support operations with Unless.

Ticket deflection at scale

Meet Sally, Kontek’s AI support colleague in regulated finance.

Resources

Search resources and support articles

Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Help center

Get-started guides and advanced playbooks for the platform.

Security and compliance

Privacy measures, security by design, and compliance guidelines.

Developer documentation

Find reference documentation for the javascript API.

The Unless cookbook

Bite-sized examples for every stage of the customer lifecycle.

Pricing

Pay per outcome. You choose.

Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
The two plans

Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.

What's included

Full platform on both — Living Knowledge, Memory, Context.

Flex modules

Productized add-ons. À la carte on Flex, bundled into Fixed.

Frequently asked

What counts as an outcome, fair use, and switching mid-year.

Getting started

About Unless

Version 1.0 · Last updated 2026-05-27

Unless is an AI customer agent platform for regulated European businesses, covering acquisition, retention, expansion, and support with one agent.

Most AI tools cover one slice of the customer journey. Unless covers the whole thing. A single Customer Agent carries one memory of every customer across four moments: Acquisition, Retention, Sales expansion, and Support. The customer never starts over. Your auditor still gets the receipts.

Unless explained

The Customer Agent runs on your marketing site, product, portal, help center, and helpdesk. It answers questions, follows up on signals, runs procedures, and generates a self-maintaining help center from your knowledge base. One agent, one memory, every touchpoint.

Behind it sits the Engine. The Engine holds three senses: Living Knowledge (what the agent knows), Living Memory (who it is talking to), and Living Context (what it can see in your systems). It runs a continuous loop of four phases: Train, Test, Deploy, Analyze. Each pass through the loop sharpens the agent.

Trust is built in at the platform level. GDPR, EU AI Act, DORA, and ISO 42001 are handled by the architecture, not bolted on. A Privacy Vault keeps personal data in the EU, and every agent decision leaves an audit trail your DPO can read.

How this help center is organized

The help center follows the dashboard. Same sections, same names. If you can find it in the dashboard, you can find it here.

  • Getting started covers this introduction, the key concepts behind the platform, a glossary, and the technical setup
  • Train is where you build what the agent knows: Sources, the Content library, the Help Center, Audiences, and Procedures
  • Test lets you preview, simulate, and check quality before customers see anything
  • Deploy puts the agent to work across the four moments, with Signals, Personality, Procedures, and Notifications per moment
  • Analyze closes the loop: Performance, Conversations, Business impact, and AI maturity
  • Inbox is where your team reviews and responds to live interactions
  • Trust covers Transparency, Privacy, Security, and Accountability
  • Advanced goes deeper on Audiences, Procedures, Living Memory, Living Context, and multi-step components
  • Account and billing handles settings, team roles, and subscriptions

Next steps

Start with Key concepts to learn the vocabulary the rest of the help center uses. Then read Implementation to install the snippet and connect your first Source.

Frequently asked questions

Where do I start?

Read Key concepts, then Implementation. After that, head into Train to build your first Knowledge base.

How do I find a specific feature?

The help center matches the dashboard. Same section names, same sub-sections, same tabs. If you can find it in the dashboard, you can find it here.

What is the difference between the Customer Agent and the Team Assistant?

Customer Agent talks to your customers across your marketing site, product, and portal. Team Assistant helps your team inside the helpdesk they already use.

Where do I find pricing information?

See Subscription and invoices under Account and billing.

Introduction
Key concepts