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Agent

One agent. Every customer moment.

The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Acquisition

Qualify, convert, educate. 24/7 on your marketing site.

Retention

See churn coming. Act before it does, inside the customer's product.

Expansion

Catch upsell signals early. Route them to the right owner.

Support

Resolve, co-pilot, learn — across every helpdesk and channel.

Engine

The platform underneath.

The back-of-house side of Unless — a Living Knowledge library that maintains itself, plus the Train → Test → Deploy → Analyze loop that keeps every Customer Agent sharper after every conversation. See how the engine compounds.
Train

Always current. Always ready. Living Knowledge + Living Context.

Test

Before a customer sees it. Preview, simulate, audit.

Deploy

One agent. The whole journey. Memory across all of it.

Analyze

Performance, value, AI maturity. All visible. All live.

Trust

Built for the EU from day one

The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Privacy Vault

Twelve numbered measures keep sensitive identifiers home.

Compliance posture

Three pillars — sovereignty, AI Act readiness, sector readiness.

Architecture

Five EU-resident layers — touchpoints to LLM constellation.

Frameworks

EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.

Customers

Trusted by leaders

How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Visma Enterprise AS

Norway's leading ERP — modernized self-service with Unless.

Helping patients

Patient self-service surged within weeks of deploying Unless.

Enhancing credit software

Financial service Onguard powers their support operations with Unless.

Ticket deflection at scale

Meet Sally, Kontek’s AI support colleague in regulated finance.

Resources

Search resources and support articles

Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Help center

Get-started guides and advanced playbooks for the platform.

Security and compliance

Privacy measures, security by design, and compliance guidelines.

Developer documentation

Find reference documentation for the javascript API.

The Unless cookbook

Bite-sized examples for every stage of the customer lifecycle.

Pricing

Pay per outcome. You choose.

Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
The two plans

Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.

What's included

Full platform on both — Living Knowledge, Memory, Context.

Flex modules

Productized add-ons. À la carte on Flex, bundled into Fixed.

Frequently asked

What counts as an outcome, fair use, and switching mid-year.

Getting started

Implementation

Version 1.0 · Last updated 2026-05-27

What to set up before the Customer Agent can do anything: the script, the workspace, and at least one Source.

The agent does not appear on your site by magic. Three small steps make the rest of the platform usable. Skip any of them and Train and Deploy will not work as expected. Most customers have the first agent live within four weeks.

Before you start

You need admin access to your Unless account and the ability to add a script tag to the head of your website. If you use a tag manager (Google Tag Manager, Segment), that works too. You do not need developer access to the Unless codebase.

Step 1: Install the snippet

Open Account and billing > Settings and click Get Unless snippet. Copy the script tag and paste it into the <head> of every page that should host the Customer Agent.

The snippet loads asynchronously. It does nothing visible until you publish a component or starter button, so installing it is safe even on a production site.

If you use a tag manager, add the snippet as a custom HTML tag that fires on all pages.

Step 2: Configure your workspace

A workspace holds your entire Unless configuration. Most companies use one production workspace. During setup you pick three things:

  • Base language. The language most of your content is written in. The agent uses this as the default for processing Sources.
  • Allowed languages. The languages your team can support. The agent will respond in any of these if it detects the customer’s language.
  • Fallback language. What the agent uses when it cannot detect the customer’s language.

Open Account and billing > Account settings to configure these.

Step 3: Add your first Source

The agent has nothing to say until you connect at least one Source. Pick the Source that answers the most customer questions today. That is usually your help center, your main marketing site, or your product documentation.

Go to Train > Knowledge base > Sources and add the URL. Unless will crawl it, process it into the Content library, and make it available to the agent. See Sources for the full guide.

What happens next

Once the snippet is installed, the workspace is configured, and a Source is connected, the Engine starts building Living Knowledge. You can move on to:

Frequently asked questions

How do I get the Unless snippet?

Open Account and billing > Settings and click Get Unless snippet. Copy the script tag and paste it into the head of your site.

How do I check the snippet is installed correctly?

Open your site, open the browser developer tools, and look at the network tab. You should see a request to a script hosted on the Unless domain. If you do not, the snippet is not loading.

How do I set the languages the agent should support?

Open Account and billing > Account settings. Set the base language to the language most of your content is written in. Set allowed languages to the ones your team can support. Set a fallback for cases where the agent cannot detect a customer's language.

Do I need to whitelist cookies?

Only if you plan to build Audiences using your own cookies. Open Account and billing > Settings > Script and add the cookies you want Unless to read.

What is the first Source I should add?

The Source that answers the most customer questions today. Usually your help center, your main marketing site, or your product documentation.

Glossary
Knowledge base · Sources