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Agent

One agent. Every customer moment.

The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Acquisition

Qualify, convert, educate. 24/7 on your marketing site.

Retention

See churn coming. Act before it does, inside the customer's product.

Expansion

Catch upsell signals early. Route them to the right owner.

Support

Resolve, co-pilot, learn — across every helpdesk and channel.

Engine

The platform underneath.

The back-of-house side of Unless — a Living Knowledge library that maintains itself, plus the Train → Test → Deploy → Analyze loop that keeps every Customer Agent sharper after every conversation. See how the engine compounds.
Train

Always current. Always ready. Living Knowledge + Living Context.

Test

Before a customer sees it. Preview, simulate, audit.

Deploy

One agent. The whole journey. Memory across all of it.

Analyze

Performance, value, AI maturity. All visible. All live.

Trust

Built for the EU from day one

The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Privacy Vault

Twelve numbered measures keep sensitive identifiers home.

Compliance posture

Three pillars — sovereignty, AI Act readiness, sector readiness.

Architecture

Five EU-resident layers — touchpoints to LLM constellation.

Frameworks

EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.

Customers

Trusted by leaders

How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Visma Enterprise AS

Norway's leading ERP — modernized self-service with Unless.

Helping patients

Patient self-service surged within weeks of deploying Unless.

Enhancing credit software

Financial service Onguard powers their support operations with Unless.

Ticket deflection at scale

Meet Sally, Kontek’s AI support colleague in regulated finance.

Resources

Search resources and support articles

Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Help center

Get-started guides and advanced playbooks for the platform.

Security and compliance

Privacy measures, security by design, and compliance guidelines.

Developer documentation

Find reference documentation for the javascript API.

The Unless cookbook

Bite-sized examples for every stage of the customer lifecycle.

Pricing

Pay per outcome. You choose.

Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
The two plans

Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.

What's included

Full platform on both — Living Knowledge, Memory, Context.

Flex modules

Productized add-ons. À la carte on Flex, bundled into Fixed.

Frequently asked

What counts as an outcome, fair use, and switching mid-year.

Account & billing

Team and roles

Version 1.0 · Last updated 2026-05-27

Manage who has access to Unless and what each role can do. Includes specific access for support agents who only need the Team Assistant.

The team using Unless includes managers, support agents, DPOs, and auditors. Each role needs a different slice of the platform. Done right, everyone sees what they need and nothing more.

Key concepts

Roles

  • Admin. Full platform access including billing.

  • Editor. Can configure Train, Test, Deploy, and read Analyze.

  • Reviewer. Read-only access to Conversations, Analyze, and Trust.

  • Team Assistant only. Cannot use the dashboard. Can only authenticate the Team Assistant browser extension to use inside their helpdesk.

Users

People with access to your Unless workspace. Each has a role and optionally specific workspace scope.

Authentication

Email and password, MFA, and SSO (SAML) for enterprise plans.

Workspace scope

A user can have access to one workspace, several, or all. Useful when one team manages multiple Unless workspaces.

What you can do here

  • Add or remove users
  • Assign roles
  • Switch on MFA or SSO
  • Audit who has access to what
  • Set workspace scope per user

When to use it

  • During onboarding, to set up your initial team
  • When a team member joins or leaves
  • When adding support agents who only need the Team Assistant
  • When granting a DPO or auditor read access (use the Reviewer role)
  • During the annual security review

How it works

Roles map to permissions. Permissions map to dashboard sections and actions. The user sees only what their role allows. Audit logs track who accessed what, available in Accountability.

Frequently asked questions

How do I add a support agent who only needs the Team Assistant?

Open Account and billing > Team and roles > Add user. Pick the Team Assistant only role. The user can authenticate the browser extension but cannot see the dashboard.

How do I give my DPO read access?

Assign the Reviewer role. It gives read-only access to Conversations, Analyze, and Trust. Document the role in your privacy policy.

How do I enable SSO?

Open the SSO settings, pick your identity provider, and follow the SAML configuration steps. Available on enterprise plans.

How do I require MFA for everyone?

Open the security policy and switch on Require MFA. Existing users get prompted on next sign-in.

How do I remove a user who left the company?

Open the user's profile and click Remove. They lose access immediately. Their action history stays in the audit log.

How many users can I add?

Flex includes 10 team seats. Fixed includes 50. For higher counts, talk to your account manager. See Subscription and invoices for the rest of the plan limits.

Subscription and invoices
Advanced Audience targeting