Skip to content

Agent

One agent. Every customer moment.

The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Acquisition

Qualify, convert, educate. 24/7 on your marketing site.

Retention

See churn coming. Act before it does, inside the customer's product.

Expansion

Catch upsell signals early. Route them to the right owner.

Support

Resolve, co-pilot, learn — across every helpdesk and channel.

Engine

The platform underneath.

The back-of-house side of Unless — a Living Knowledge library that maintains itself, plus the Train → Test → Deploy → Analyze loop that keeps every Customer Agent sharper after every conversation. See how the engine compounds.
Train

Always current. Always ready. Living Knowledge + Living Context.

Test

Before a customer sees it. Preview, simulate, audit.

Deploy

One agent. The whole journey. Memory across all of it.

Analyze

Performance, value, AI maturity. All visible. All live.

Trust

Built for the EU from day one

The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Privacy Vault

Twelve numbered measures keep sensitive identifiers home.

Compliance posture

Three pillars — sovereignty, AI Act readiness, sector readiness.

Architecture

Five EU-resident layers — touchpoints to LLM constellation.

Frameworks

EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.

Customers

Trusted by leaders

How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Visma Enterprise AS

Norway's leading ERP — modernized self-service with Unless.

Helping patients

Patient self-service surged within weeks of deploying Unless.

Enhancing credit software

Financial service Onguard powers their support operations with Unless.

Ticket deflection at scale

Meet Sally, Kontek’s AI support colleague in regulated finance.

Resources

Search resources and support articles

Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Help center

Get-started guides and advanced playbooks for the platform.

Security and compliance

Privacy measures, security by design, and compliance guidelines.

Developer documentation

Find reference documentation for the javascript API.

The Unless cookbook

Bite-sized examples for every stage of the customer lifecycle.

Pricing

Pay per outcome. You choose.

Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
The two plans

Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.

What's included

Full platform on both — Living Knowledge, Memory, Context.

Flex modules

Productized add-ons. À la carte on Flex, bundled into Fixed.

Frequently asked

What counts as an outcome, fair use, and switching mid-year.

Deploy

Personality

Version 2.0 · Last updated 2026-05-28

Personality controls how the agent sounds. Pick a voice profile, fine-tune four tone dimensions, and preview the result in a sample reply. Settings are per Moment, so Support can sound calm while Acquisition sounds confident.

Every Moment deserves its own voice. Personality gives you a voice profile selector, four tone sliders, and a live sample reply so you hear exactly what the customer will hear before you save.

Voice profile

The first thing you see on the Personality screen. Four profiles to start from:

  • Friendly - approachable, uses first names, short sentences
  • Empathetic - acknowledges feelings first, measured pace, reads the room
  • Direct - gets to the point, minimal filler, clear next steps
  • Professional - polished language, structured answers, formal register

Pick one as a baseline. The tone sliders below let you adjust from there.

Tone sliders

Four dimensions that shape how the agent writes every reply:

  • Warmth (Cool to Warm) - how personal the agent sounds. Cool is factual and neutral. Warm uses softer phrasing and acknowledges the customer’s situation.
  • Pacing (Brief to Detailed) - how much the agent says. Brief gives the shortest useful answer. Detailed adds context, explains reasoning, and links to related content.
  • Formality (Casual to Formal) - register and word choice. Casual uses contractions and everyday language. Formal avoids slang and uses complete sentences.
  • Confidence (Tentative to Assertive) - how certain the agent sounds. Tentative hedges and qualifies. Assertive states clearly and recommends decisively.

Each slider runs from 0 to 100. Move them independently to combine traits. A warm but direct agent is perfectly valid.

Sample reply

A live preview at the bottom of the screen. It shows how the agent would respond under your current settings. Change a slider or switch the voice profile and the sample updates. Use it as a quick sanity check before saving.

For a fuller test, open Preview, pick the Moment, and have a real conversation with the agent using your new settings.

When to adjust Personality

  • Setting up a new Moment for the first time
  • Customer feedback says the agent sounds too cold, too chatty, or too formal
  • You are expanding to a new market and the voice should match regional expectations
  • A brand refresh changes your company’s tone guidelines

Frequently asked questions

How do I change the agent's tone for Support?

Open "Deploy > Support > Personality", pick a voice profile, adjust the four tone sliders, and check the sample reply. Save when it sounds right.

What is the difference between a voice profile and the tone sliders?

A voice profile is a starting point: Friendly, Empathetic, Direct, or Professional. The tone sliders let you fine-tune from there. Picking a profile resets the sliders to that profile's defaults, then you adjust.

Can I have different tones for different Moments?

Yes. Personality is configured per Moment. Support can be warm and detailed while Acquisition is direct and assertive.

How do I preview my changes?

The sample reply at the bottom of the Personality screen updates as you change settings. For a fuller test, open Preview and have a short conversation.

What if my tone settings conflict with a Source?

Source content determines what the agent says. Personality determines how it says it. The agent restates facts from your sources in the voice you configured, without changing the meaning.

Can I reset to the default tone?

Pick any voice profile to reset the sliders to that profile's defaults.

Signals
Procedures