“There’s never a perfect time to start integrating AI into your customer operations, as your knowledge base is always evolving. However, with UNLESS, we’ve quickly identified and addressed gaps in our documentation. So why wait? Start now!”
Agent
One agent. Every customer moment.
The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Acquisition
Qualify, convert, educate. 24/7 on your marketing site.
Retention
See churn coming. Act before it does, inside the customer's product.
Expansion
Catch upsell signals early. Route them to the right owner.
Support
Resolve, co-pilot, learn — across every helpdesk and channel.
Trust
Built for the EU from day one
The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Privacy Vault
Twelve numbered measures keep sensitive identifiers home.
Compliance posture
Three pillars — sovereignty, AI Act readiness, sector readiness.
Architecture
Five EU-resident layers — touchpoints to LLM constellation.
Frameworks
EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.
Customers
Trusted by leaders
How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Visma Enterprise AS
Norway's leading ERP — modernized self-service with Unless.
Helping patients
Patient self-service surged within weeks of deploying Unless.
Enhancing credit software
Financial service Onguard powers their support operations with Unless.
Ticket deflection at scale
Meet Sally, Kontek’s AI support colleague in regulated finance.
Resources
Search resources and support articles
Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Help center
Get-started guides and advanced playbooks for the platform.
Security and compliance
Privacy measures, security by design, and compliance guidelines.
Developer documentation
Find reference documentation for the javascript API.
The Unless cookbook
Bite-sized examples for every stage of the customer lifecycle.
Pricing
Pay per outcome. You choose.
Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
The two plans
Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.
What's included
Full platform on both — Living Knowledge, Memory, Context.
Flex modules
Productized add-ons. À la carte on Flex, bundled into Fixed.
Frequently asked
What counts as an outcome, fair use, and switching mid-year.
Trusted across regulated Europe
Four sectors we serve.
01
Financial service providers
Banks, payments, credit management, treasury - order-to-cash and beyond.
02
HR and payroll systems
HRIS, payroll engines, time tracking, employee self-service.
03
ERP and resource management
Enterprise resource planning, finance and operations across the public and private sector.
04
Healthcare and public
Patient portals, regulated healthcare platforms, public-sector services.
Featured spotlight
One AI layer across 30+ Visma companies.
Visma Group standardised on Unless to extend AI assistance across more than 30 of its companies. Each runs the same compliant foundation, with sector-fit rollouts inside each business unit's product and support footprint.
Internal AI co-pilots ride on top, cutting case-handling time across HR, payroll, finance, and healthcare without touching the central architecture.
Janne Katajamäki
Head of Integration, Automation & AI at Visma - relationship lead
- Group companies involved
- 30+
- First deployment
- 4 wks
- Ticket deflection
- 78%
For Janne’s words on what made Unless the right fit for the group, see the Visma feature on the homepage.
Across the platform
The numbers, all in.
- Content ops automated
- 64%
- Return on investment
- 512%
- Outside of office hours
- 37%
- Average efficiency gain
- 71%
Three full stories
How leaders deployed Unless.
Case study · ERP & resource management Latest
Visma Enterprise AS is Norway's leading provider of ERP and resource management solutions, serving 300+ organizations across the public and private sector. With Unless, they launched AI-powered search and chat in weeks - handling up to 22,000 AI responses and 44,000 searches per month while cutting support ticket volume.
“Together with Unless, we’re also looking at how we can further grow our AI maturity across the full customer journey. As we grow as a company, our support abilities need to scale with us. The alternative is simply not sustainable.”
visma.no
Case study · HR and payroll
Kontek is a leading provider of payroll and HR systems in Sweden. They integrated an AI-powered knowledge assistant called Sally directly into their product. Sally now handles complex regulatory queries that would otherwise have become support tickets.
“When I look through the AI conversations in the UNLESS dashboard, I know each of them would have become a ticket for the support department otherwise.”
kontek.se
Case study · Healthcare and public
ZorgDomein is a leading digital healthcare platform in the Netherlands, connecting healthcare providers and patients. The patient portal now runs on the AI of Unless, with patient self-service surging within weeks of integration.
“As a healthcare service prioritizing patient care and privacy, we chose UNLESS as the obvious solution. The impact was immediate: following a seamless integration, patient self-service surged within weeks.”
zorgdomein.com
Case study · Finance
Visma | Onguard is a market leader in order-to-cash and credit management software, with users in 50+ countries. Their support operations now run on Unless, elevating both internal documentation and customer-facing answers.
“It’s remarkable how smooth the integration went. It did not only elevate our internal knowledge documentation, but also the solutions we provide to our customers - thereby enhancing the overall customer experience.”
onguard.com
More voices
And many more.
“UNLESS gives us agility, flexibility, and a very short time to market on any business request. These are the building blocks that A.S. Watson Benelux needs.”
“When I heard about the conversational UI components of UNLESS, I knew we had to use it at Peecho. Combine that with AI plugins that can help customers decide on and place orders, it’s an absolute game changer for our sales and customer support teams!”
“Using custom drop-in components of UNLESS made our in-app messages 30x faster! And the integration with Visma Data Lake opened even more doors for better user experiences.”
Compliance
Built for Europe. Every customer above runs in EU data residency, with per-decision audit trails.
Frequently asked questions
Who runs on Unless today?
Unless runs across regulated Europe: financial services, insurance, pension providers, healthcare, and HR. More than 30 companies in the Visma Group use the platform, alongside customers like Onguard, Kontek, and Zorgdomein. They share one trait: high-trust products, strict compliance, and a customer journey that runs around the clock.
What results have customers seen?
Customers report 78% average ticket deflection, 31% faster resolution times, and 500% observed ROI in the first year. AI leaders running the full loop reach 3.8× the performance of companies that delay adoption. Net retention lifts and support headcount stays flat while volume grows.
How long does it take to see results?
Four weeks to the first pilot result. Most customers start with one moment - usually Support or Acquisition - and expand into the others once the numbers land. The compound gain shows up across the next two quarters as the loop tightens and the Help Center fills out.
Why do regulated buyers pick Unless?
Because Unless treats compliance as a feature, not a roadblock. EU data residency is the default. The Privacy Vault keeps sensitive identifiers home. Every decision the agent makes leaves an audit trail your DPO can read. Procurement gets the documents it needs without slowing the team down.
How do customers grow into the platform over time?
Most start with one moment and add the others as confidence grows. Support first, then Retention, then Expansion, then Acquisition is a common path. As Living Knowledge fills out, the Help Center matures, and the Team Assistant takes more of the routine work, the value compounds quarter over quarter.
Want to be the next case study?
The customers above run on Unless across regulated Europe. The pilot is a four-week conversation about your numbers, your data, your stack.