Agent
One agent. Every customer moment.
The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Qualify, convert, educate. 24/7 on your marketing site.
See churn coming. Act before it does, inside the customer's product.
Catch upsell signals early. Route them to the right owner.
Resolve, co-pilot, learn — across every helpdesk and channel.
Trust
Built for the EU from day one
The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Twelve numbered measures keep sensitive identifiers home.
Three pillars — sovereignty, AI Act readiness, sector readiness.
Five EU-resident layers — touchpoints to LLM constellation.
EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.
Customers
Trusted by leaders
How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Norway's leading ERP — modernized self-service with Unless.
Patient self-service surged within weeks of deploying Unless.
Financial service Onguard powers their support operations with Unless.
Meet Sally, Kontek’s AI support colleague in regulated finance.
Resources
Search resources and support articles
Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Get-started guides and advanced playbooks for the platform.
Privacy measures, security by design, and compliance guidelines.
Find reference documentation for the javascript API.
Bite-sized examples for every stage of the customer lifecycle.
Pricing
Pay per outcome. You choose.
Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.
Full platform on both — Living Knowledge, Memory, Context.
Productized add-ons. À la carte on Flex, bundled into Fixed.
What counts as an outcome, fair use, and switching mid-year.
Frequently asked questions
How do we contact Unless?
You can talk to the agent on this site, fill in the contact form, or email the team. A short note about your company, region, and the moment you want to start with gets you to the right person fastest.
How do we book a pilot?
Click the book-a-pilot button on this page or talk to the agent. We follow up with a short discovery call to understand the moment you want to start with, the data sources we will connect, and the people on your side. Most pilots are live four weeks later.
How do existing customers get support?
Through the agent, the support email, or your named account manager. Customers on Fixed and on Premium support get dedicated onboarding, regular reviews, and faster turnaround on agent, integration, and governance questions.
Do you offer pilots before a full rollout?
Yes. The Fixed plan includes a free one-month pilot. We pick one moment, connect the sources, train the agent on your data, and report the numbers back at the end. Pilots are run on production data; the path to live is a configuration change.
What should we include in our first message?
Your company, your industry, the region you operate in, and the moment you want to start with - Acquisition, Retention, Expansion, or Support. If you already have specific systems or timelines in mind, mention those too. The more concrete the brief, the faster the first call is useful.
How fast do you reply?
New requests get a reply inside a few business days, usually sooner. Urgent sales and support questions get faster turnaround. Existing customers on a support plan have response times defined in the SLA.
Can partners and resellers reach out here?
Yes. Use the contact form or the agent to reach the partnership team. A short note about your company, your target markets, and how you would combine your services with Unless gets the right conversation started.
Where do we read up before contacting Unless?
The Customer Agent overview, the Engine overview, the customer page, and the trust page cover most pre-call questions. The pricing page covers Flex and Fixed. The help center covers the configuration detail.
Can we contact you about compliance specifically?
Yes. The contact form has a path for GDPR, DORA, EU AI Act, ISO 42001, and BaFin and AFM questions. Your DPO, security team, or procurement can come in cold and get a documented answer. We share the security addendum, DPA, and architecture documents up front.
Reach out for a personal demo
See our platform in action
Talk to our team about your use case and get a tailored walkthrough of how Unless can automate and scale your customer success workflows.