Built for HR and payroll systems.

Living Knowledge scopes content with Topics, so each country and product draws only on its own payroll and labour rules. That keeps a Swedish answer from leaking into a Dutch interaction, even when the agent serves both from one library. When a rule changes, the library restructures itself, so the answer customers see stays current without anyone editing an article.

Living Knowledge listens to the sources you connect, your docs, tickets, and product updates, and rewrites itself when the underlying rule changes. So when a tax band or leave entitlement shifts, the answer customers see follows, without a content team editing articles by hand. The Inbox flags any conflict for a one-click review before it goes live.

Yes, and that is where it earns its place. The agent absorbs question volume that scales with your end users, not your headcount, so month-end and year-end spikes do not bury the support team. It works around the clock, and across the platform 37% of resolutions already happen outside office hours.

A self-service assistant that answers payroll and HR questions is a limited-risk system under the EU AI Act, so the main duty is transparency: telling people they are interacting with AI, which Unless gives you the functionality to enable. Tools that screen or rank job candidates are the high-risk category, and those obligations were deferred to December 2027 under the Digital Omnibus. If you ever deploy the agent in a high-risk workplace use case, you tell us in advance, you inform your workers as the Act requires, and we allocate responsibilities together as deployer and provider.

The Privacy Vault tokenizes salaries, identifiers, and other PII at the gateway, so sensitive employee data never reaches the model providers. Everything runs in EU data residency by default, and Living Memory records only what is needed to serve the person. Your DPO can read the full per-decision audit trail without an engineering ticket.

It answers correctly for each country, which is not the same as identically. Topics scope each market to its own rules, and the agent speaks dozens of languages in your tone, so a question about Dutch leave law and one about Swedish payroll each get the right answer in the right language. One library, many jurisdictions, no mix-ups.

No. The Team Assistant works inside the helpdesk your team already uses, drafting replies and surfacing context next to each ticket. There is no migration project and no months of setup. When the agent cannot resolve something, it brings in the right person with full context rather than opening a fresh ticket.