In their hands
Support that does the work.
Something breaks. The agent root-causes it, walks through the fix, and offers to run it on the customer's behalf - only the procedures you've approved. The kind of ticket your team would otherwise spend an hour on, resolved before it lands in the queue.
What the agent does
Three jobs across the support queue.
01
AI that resolves directly.
The agent handles the questions it can answer, with sourced citations on every response.
02
Human co-pilot.
Where the agent cannot resolve, it drafts a response with full context for your team. UNLESS hands the draft to a human, who approves, edits, sends.
Works with every helpdesk.
03
Self-improving knowledge base.
Every solved ticket turns into structured knowledge for the next interaction. Your support gets smarter, on autopilot.
In your hands
Calm under pressure. By design.
The Personality tab is where you teach the agent how to sound when things break - calm, accurate, and aware of when to escalate. Tone, vocabulary, apologies, and de-escalation rules all configured once, then applied to every reply.
Customer story
“When I look through the AI conversations in the UNLESS dashboard, I know each of them would have become a ticket for the support department otherwise.”
Kontek runs payroll software for thousands of Swedish employers. Their support team uses the Unless dashboard to see exactly which conversations the agent handled, and which ones would have hit the queue otherwise.
Compliance
Every answer points back to its source. Per-decision audit trail.
Cookbook
Recipes for support.
Internal knowledge copilot for support teams
Let internal teams query your own knowledge in natural language and get grounded, consistent answers fast.
Multilingual policy explainer
Explain complex policies and changes in multiple languages while keeping wording aligned with your official source content.
Troubleshooting and FAQ resolution agent
Let AI handle repetitive tier-1 questions so human teams can focus on complex and sensitive cases.
All four moments
Support is one of four moments.
01 Customer Agent
Acquisition
Qualify, convert, educate. 24/7.
02 Customer Agent
Retention
See churn coming. Act before it does.
03 Customer Agent
Expansion
Spot the upsell signal the second it appears.
04 You are here
Support
Resolve, co-pilot, learn from every interaction.
The system behind the moment
See support in your queue.
Plug in your help center and your support tooling. Watch the agent resolve what it can and draft the rest with full context.