In their hands
The save that happens without a call.
A customer asks to pause - the moment churn shows up dressed differently. The agent lets them pause cleanly, preserves the data, and offers a return path. No escalation, no save-call, no overhead on your team.
What the agent does
Three jobs once the customer is yours.
01
Predictive churn signals.
The agent flags at-risk accounts from usage drop-off, support sentiment, and engagement patterns.
02
Proactive in-app guidance.
Notifications and nudges that arrive when the customer needs them, not when marketing schedules them.
03
Automated playbooks.
Trigger interventions from human-readable instructions. UNLESS keeps the rules legible. No engineering required to update a rule.
In your hands
Watch the curve. Catch the moment.
The Monitoring tab is where you tell the agent which signals matter - usage drops, login gaps, feature abandonment. When the curve dips, the agent moves the customer into Retention before anyone in CS sees the dashboard.
Customer story
“As a healthcare service prioritizing patient care and privacy, we chose UNLESS as the obvious solution. The impact was immediate: following a seamless integration, patient self-service surged within weeks.”
ZorgDomein runs the patient portal that connects healthcare providers and patients across the Netherlands. The agent helps patients self-serve inside the portal, in their own language, without a ticket.
Compliance
Customer signals stay in your account. PII is tokenized at the gateway.
Cookbook
Recipes for retention.
Churn signals and health scores
Turn conversations and behavior into clear churn signals so teams can act before customers decide to leave.
In-portal task and journey guidance assistant
Offer contextual AI help inside your portal so users can complete tasks and understand screens without leaving the page.
New feature and change explainer copilot
Explain product updates and regulatory changes in context so users understand what changed and what they should do next.
All four moments
Retention is one of four moments.
01 Customer Agent
Acquisition
Qualify, convert, educate. 24/7.
02 You are here
Retention
See churn coming. Act before it does.
03 Customer Agent
Expansion
Spot the upsell signal the second it appears.
04 Customer Agent
Support
Resolve, co-pilot, learn from every interaction.
The system behind the moment
See retention in your portal.
Plug in your usage signals. Watch the agent intervene before churn shows up in the forecast.