In their hands
The upsell, captured at the moment.
A customer hits their plan ceiling. The agent surfaces the limit, lays out the trade-offs, and offers an immediate path forward - overage, upgrade, or custom plan. Revenue captured the second the moment appears, not at the next quarterly review.
What the agent does
Three jobs at the renewal-and-expand seam.
01
Upsell signal detection.
The agent finds opportunities from usage patterns and peer cohort analysis. The signals you would miss in a spreadsheet.
02
Autonomous revenue actions.
The agent can execute revenue-driving actions inside your product, within boundaries you set. UNLESS holds the line on those boundaries.
03
Intelligent routing.
Expansion opportunities reach the right account owner with the buying intent, the timing, and the recommended next move.
In your hands
The bell rings on its own.
The Notifications tab is where you set the agent's proactive moves. Buying-signal thresholds, peer-cohort triggers, in-app prompts, account-owner alerts - defined once, then fired autonomously the second a customer crosses the line.
Customer story
“When I heard about the conversational UI components of UNLESS, I knew we had to use it at Peecho. Combine that with AI plugins that can help customers decide on and place orders, it’s an absolute game changer for our sales and customer support teams!”
Peecho's agent doesn't just answer product questions. It helps customers decide on the right configuration, then places the order in the same flow. Sales and support stop being separate motions.
Compliance
Every action carries a permission boundary. The agent runs the procedures you defined.
Cookbook
Recipes for expansion.
Cross-sell advisor for adjacent products
Suggest adjacent products based on actual usage patterns so cross-sell ideas match how customers already work.
Expansion signal router
Capture expansion hints from everyday interactions and turn them into routed, actionable opportunities.
Usage-based upsells and upgrades
Recommend upgrades based on real usage and milestones so upsell offers feel timely, relevant, and low-pressure.
All four moments
Expansion is one of four moments.
01 Customer Agent
Acquisition
Qualify, convert, educate. 24/7.
02 Customer Agent
Retention
See churn coming. Act before it does.
03 You are here
Expansion
Spot the upsell signal the second it appears.
04 Customer Agent
Support
Resolve, co-pilot, learn from every interaction.
The system behind the moment
See expansion in your account base.
Plug in your usage data and your account team. Watch the agent surface the upsell signals you would otherwise miss.