How to add and review tasks
Find out how you can add and review tasks in Unless, quickly filling any knowledge gaps.
Agent
One agent. Every customer moment.
The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Acquisition
Qualify, convert, educate. 24/7 on your marketing site.
Retention
See churn coming. Act before it does, inside the customer's product.
Expansion
Catch upsell signals early. Route them to the right owner.
Support
Resolve, co-pilot, learn — across every helpdesk and channel.
Trust
Built for the EU from day one
The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Privacy Vault
Twelve numbered measures keep sensitive identifiers home.
Compliance posture
Three pillars — sovereignty, AI Act readiness, sector readiness.
Architecture
Five EU-resident layers — touchpoints to LLM constellation.
Frameworks
EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.
Customers
Trusted by leaders
How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Visma Enterprise AS
Norway's leading ERP — modernized self-service with Unless.
Helping patients
Patient self-service surged within weeks of deploying Unless.
Enhancing credit software
Financial service Onguard powers their support operations with Unless.
Ticket deflection at scale
Meet Sally, Kontek’s AI support colleague in regulated finance.
Resources
Search resources and support articles
Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Help center
Get-started guides and advanced playbooks for the platform.
Security and compliance
Privacy measures, security by design, and compliance guidelines.
Developer documentation
Find reference documentation for the javascript API.
The Unless cookbook
Bite-sized examples for every stage of the customer lifecycle.
Pricing
Pay per outcome. You choose.
Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
The two plans
Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.
What's included
Full platform on both — Living Knowledge, Memory, Context.
Flex modules
Productized add-ons. À la carte on Flex, bundled into Fixed.
Frequently asked
What counts as an outcome, fair use, and switching mid-year.
Unless system and dashboard glossary
Understand Unless with this comprehensive guide to the terminology used across our system and dashboard.
Configure the user experience of your AI
Customize your AI's persona, response length, supported languages, layout, and so much more.
Get started with the team assistant
Find out how you can install, authorize, configure and use the team assistant in just a few steps.
Setting up agent actions
Nudge users to the next step of their journey and provide direction based on their needs.
Review and improve conversations
Learn how to review and analyze conversations and to improve the answers.
How to add topics to training data
Organizing your training sources into topics helps avoid conflicts. Answers will be generated using the sources of one topic at a time.
How to make use of the quality control center
Find out how to generate quality control reports based on questions and answers you add.
How to select and improve the right sources to train your AI
Learn the impact of good and bad training data on AI with our guidelines for optimal results.
How to train and configure your AI
Before you can turn your user experience into a dialogue, we have to make sure that your AI will be an expert in your company and product.
We're here to help
Quick responses if you have an issue. Feel free to ask us anything — or ask our conversational AI a question.