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The agent's own outbound channel. Signals it surfaced, content gaps it noticed, AI-maturity nudges it wants you to act on.

6 messages · open · routed to you

Knowledge suggestion New article ready: "How to set up live chat triggers"
13:09
Save play queued Anna K. (Visma) — usage drop, day 12 of trial
11:42
Upsell signal Onguard · 14 seats in use of 10 included
09:15
Hand-off pending Tax & VAT — refund eligibility, policy unclear
13 May
Procedure update Refund flow rewritten from 6 accepted overrides
12 May
Knowledge suggestion Conflict detected: "Eligible regions" appears in 3 articles
11 May