Analyze — close the loop back into Train Performance reads the agent's live behaviour; Business impact converts that into revenue + cost figures; AI maturity scores the loop's overall progression.
Performance · Analytics
unless.com/en/dashboard/analyze/performance
Dashboard
Train Knowledge base
Procedures
Audiences
Test Preview
Simulations
Quality reports
Deploy Acquisition
Retention
Sales expansion
Support
Analyze
Performance
Conversations
Business impact
AI maturity
Trust Transparency
Privacy
Security
Accountability
Conversations 12,847 ▲ 12% Resolution rate 87% ▲ 3 pp Avg. response 1.2s ▼ 0.3s CSAT 4.6 / 5 ▲ 0.2 0 4.7k 9.3k 14k Apr 8 Apr 15 Apr 22 Apr 29 May 6 By moment Acquisition 4.9k Retention 3.1k Support 3.3k Sales expansion 1.5k
Business impact · Cost reduction
unless.com/en/dashboard/analyze/business-impact
Dashboard
Train Knowledge base
Procedures
Audiences
Test Preview
Simulations
Quality reports
Deploy Acquisition
Retention
Sales expansion
Support
Analyze
Performance
Conversations
Business impact
AI maturity
Trust Transparency
Privacy
Security
Accountability
Last 30 days Last month Last year
Ticket deflection 63.5% AI resolution rate 82.1% Escalation rate 2.7% Costs €4.8K
Subscription costs AI management hours Savings €18.4K
Saved by deflections Saved by team efficiency Return on investment 283.3%
Net +€13.6K / month
Savings €18.4K
Costs −€4.8K
AI maturity · Overview
unless.com/en/dashboard/analyze/maturity
Dashboard
Train Knowledge base
Procedures
Audiences
Test Preview
Simulations
Quality reports
Deploy Acquisition
Retention
Sales expansion
Support
Analyze
Performance
Conversations
Business impact
AI maturity
Trust Transparency
Privacy
Security
Accountability
Total score 87% Acquisition 80%
Retention 95%
Expansion 80%
Support 93%
Experimental 100% Assisted 100% Automated 75% Agentic 61% AI-First 100%
