Agent

One agent. Every customer moment.

The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.

Acquisition

Qualify, convert, educate. 24/7 on your marketing site.

Retention

See churn coming. Act before it does, inside the customer's product.

Expansion

Catch upsell signals early. Route them to the right owner.

Support

Resolve, co-pilot, learn — across every helpdesk and channel.

Engine

The platform underneath.

The back-of-house side of Unless — a Living Knowledge library that maintains itself, plus the Train → Test → Deploy → Analyze loop that keeps every Customer Agent sharper after every conversation. See how the engine compounds.

Train

Always current. Always ready. Living Knowledge + Living Context.

Test

Before a customer sees it. Preview, simulate, audit.

Deploy

One agent. The whole journey. Memory across all of it.

Analyze

Performance, value, AI maturity. All visible. All live.

Trust

Built for the EU from day one

The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.

Privacy Vault

Twelve numbered measures keep sensitive identifiers home.

Compliance posture

Three pillars — sovereignty, AI Act readiness, sector readiness.

Architecture

Five EU-resident layers — touchpoints to LLM constellation.

Frameworks

EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.

Customers

Trusted by leaders

How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.

Visma Enterprise AS

Norway's leading ERP — modernized self-service with Unless.

Helping patients

Patient self-service surged within weeks of deploying Unless.

Enhancing credit software

Financial service Onguard powers their support operations with Unless.

Ticket deflection at scale

Meet Sally, Kontek’s AI support colleague in regulated finance.

Resources

Search resources and support articles

Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.

Help center

Get-started guides and advanced playbooks for the platform.

Security and compliance

Privacy measures, security by design, and compliance guidelines.

Developer documentation

Find reference documentation for the javascript API.

The Unless cookbook

Bite-sized examples for every stage of the customer lifecycle.

Pricing

Pay per outcome. You choose.

Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.

The two plans

Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.

What's included

Full platform on both — Living Knowledge, Memory, Context.

Flex modules

Productized add-ons. À la carte on Flex, bundled into Fixed.

Frequently asked

What counts as an outcome, fair use, and switching mid-year.

Compliance

Certifications

As certified AWS Partner, we are committed to adhere to rigorous infrastructure compliance.

Updated 5 November 2024

As certified AWS Partner, we passed the AWS Foundational Technical Review (FTR, including its Sustainability Pillar) with infrastructure that is certified for compliance with

  • ISO/IEC 27001:2013,
  • 27017:2015,
  • 27018:2014, and
  • ISO/IEC 9001:2015.

These certifications are performed by independent third-party auditors. Additionally, we have access to independent third-party examination reports that demonstrate how our infrastructure on AWS achieves key compliance controls and objectives. These are reports for:

  • SOC 1 (formerly SSAE 16/ISAE 3402),
  • SOC 2 Security, Availability & Confidentiality,
  • SOC 2 Privacy Type I, and
  • SOC 3 Security, Availability & Confidentiality.

Our organization itself is not automatically certified by association, but the ISO/IEC 27001:2013 certification for AWS covers the AWS security management process over the scope of our services and data centers.

Note: for security reasons, we cannot send copies of the SOC reports to third parties. However, there is an information security policy description available to all users, as well as a more formal Security Addendum.

On top of the above, we are closely monitoring ISO/IEC TR 24028, which offers guidelines for AI trustworthiness as part of the broader AI-focused standards by ISO/IEC JTC 1/SC 42. Although it’s a technical report and not an official standard for certification, it provides valuable implementation guidance.

We're here to help

Quick responses if you have an issue. Feel free to ask us anything — or ask our conversational AI a question.