Agent

One agent. Every customer moment.

The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.

Acquisition

Qualify, convert, educate. 24/7 on your marketing site.

Retention

See churn coming. Act before it does, inside the customer's product.

Expansion

Catch upsell signals early. Route them to the right owner.

Support

Resolve, co-pilot, learn — across every helpdesk and channel.

Engine

The platform underneath.

The back-of-house side of Unless — a Living Knowledge library that maintains itself, plus the Train → Test → Deploy → Analyze loop that keeps every Customer Agent sharper after every conversation. See how the engine compounds.

Train

Always current. Always ready. Living Knowledge + Living Context.

Test

Before a customer sees it. Preview, simulate, audit.

Deploy

One agent. The whole journey. Memory across all of it.

Analyze

Performance, value, AI maturity. All visible. All live.

Trust

Built for the EU from day one

The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.

Privacy Vault

Twelve numbered measures keep sensitive identifiers home.

Compliance posture

Three pillars — sovereignty, AI Act readiness, sector readiness.

Architecture

Five EU-resident layers — touchpoints to LLM constellation.

Frameworks

EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.

Customers

Trusted by leaders

How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.

Visma Enterprise AS

Norway's leading ERP — modernized self-service with Unless.

Helping patients

Patient self-service surged within weeks of deploying Unless.

Enhancing credit software

Financial service Onguard powers their support operations with Unless.

Ticket deflection at scale

Meet Sally, Kontek’s AI support colleague in regulated finance.

Resources

Search resources and support articles

Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.

Help center

Get-started guides and advanced playbooks for the platform.

Security and compliance

Privacy measures, security by design, and compliance guidelines.

Developer documentation

Find reference documentation for the javascript API.

The Unless cookbook

Bite-sized examples for every stage of the customer lifecycle.

Pricing

Pay per outcome. You choose.

Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.

The two plans

Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.

What's included

Full platform on both — Living Knowledge, Memory, Context.

Flex modules

Productized add-ons. À la carte on Flex, bundled into Fixed.

Frequently asked

What counts as an outcome, fair use, and switching mid-year.

Blog

AI assistance for customer success in highly-regulated industries

Seamlessly integrate AI-driven conversational search, ensuring rapid, compliant, and hassle-free customer success.

Play

Updated 10 January 2024

Transcript

Hey there!

This is a message for those of you who operate in regulatory-heavy industries like finance or healthcare. If your customer support team is running on overdrive, your dashboard confuses your customers, and your website just has too much information to digest - then I've got some game-changing news for you.

I'm here to tell you how AI could be the solution that your organization needs to tackle a fundamental challenge: ensuring customer success in a heavily-regulated environment.

To be good at Customer Success, it is super important to provide rapid answers to user queries, no matter where or when. Now, imagine being able to throw any question at your knowledge base, 24/7, and get an instant answer. AI can make that a reality.

But, and there's always a but, slapping a thin layer around a Large Language Model won't cut it in the European Union. With its strict rules for transparency, security, data governance, and privacy, your entire delivery chain must be compliant.

And that’s difficult. That’s why many enterprise projects end up stuck in pilots or delayed by costly consultants, leaving organizations like yours in a situation that they can’t win.

But don’t worry. When we spotted this gap in the market, we decided to build feature delivery technology to solve this problem for you.

The result? UNLESS provides a no-code, omnichannel conversational search platform, specifically designed for European enterprises in highly regulated industries. And the best thing: the implementation effort is almost a walk in the park. Your internal teams and your customers will love it.

And what’s in it for you? Well, using UNLESS translates to not just a faster turnaround time for requests but also a significant reduction in the number of customer cases on your plate. So, why wait?

Join us and unleash the power of AI-driven conversational search in your organization!

Related content

We're here to help

Quick responses if you have an issue. Feel free to ask us anything — or ask our conversational AI a question.