Opinion 1 – 7 of 7
Capability is not intent
The first documented AI containment breach was not malice. It was a model doing exactly what it was asked, in a way nobody intended. That distinction should change how you think about the agent talking to your customers.
Your AI agent can read your data, fetch the web, and remember you. Pick two.
In one July week, a researcher exfiltrated user data through Claude's web fetch tool and xAI's coding agent was caught uploading entire repositories. Here is the pattern behind both incidents, and the checklist that catches it before you sign.
Shadow AI is already answering your customers
Wire's 2026 collaboration survey put numbers on a habit every support leader recognizes: when the sanctioned tool is slow, people reach for the consumer one. The same is now happening with AI, with customer data in the prompt. Here is why bans fail and what works instead.
An EU region is not a data boundary
The vendor questionnaire has a comforting checkbox: EU data residency. Here is why that checkbox proves far less than it seems to, and the questions that actually decide whether your data stays under your control.
AI assistance for customer success in highly-regulated industries
Seamlessly integrate AI-driven conversational search, ensuring rapid, compliant, and hassle-free customer success.
Why chatbots suck - and why they don't have to
Building a chatbot may have gotten easier however building a good chatbot experience is still a lot of work and requires nuance.
Why Europe needs an AI delivery platform
CEO Sander explains that compliance, privacy and security are posing major hurdles to AI feature implementation.