Agent

One agent. Every customer moment.

The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.

Acquisition

Qualify, convert, educate. 24/7 on your marketing site.

Retention

See churn coming. Act before it does, inside the customer's product.

Expansion

Catch upsell signals early. Route them to the right owner.

Support

Resolve, co-pilot, learn — across every helpdesk and channel.

Engine

The platform underneath.

The back-of-house side of Unless — a Living Knowledge library that maintains itself, plus the Train → Test → Deploy → Analyze loop that keeps every Customer Agent sharper after every conversation. See how the engine compounds.

Train

Always current. Always ready. Living Knowledge + Living Context.

Test

Before a customer sees it. Preview, simulate, audit.

Deploy

One agent. The whole journey. Memory across all of it.

Analyze

Performance, value, AI maturity. All visible. All live.

Trust

Built for the EU from day one

The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.

Privacy Vault

Twelve numbered measures keep sensitive identifiers home.

Compliance posture

Three pillars — sovereignty, AI Act readiness, sector readiness.

Architecture

Five EU-resident layers — touchpoints to LLM constellation.

Frameworks

EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.

Customers

Trusted by leaders

How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.

Visma Enterprise AS

Norway's leading ERP — modernized self-service with Unless.

Helping patients

Patient self-service surged within weeks of deploying Unless.

Enhancing credit software

Financial service Onguard powers their support operations with Unless.

Ticket deflection at scale

Meet Sally, Kontek’s AI support colleague in regulated finance.

Resources

Search resources and support articles

Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.

Help center

Get-started guides and advanced playbooks for the platform.

Security and compliance

Privacy measures, security by design, and compliance guidelines.

Developer documentation

Find reference documentation for the javascript API.

The Unless cookbook

Bite-sized examples for every stage of the customer lifecycle.

Pricing

Pay per outcome. You choose.

Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.

The two plans

Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.

What's included

Full platform on both — Living Knowledge, Memory, Context.

Flex modules

Productized add-ons. À la carte on Flex, bundled into Fixed.

Frequently asked

What counts as an outcome, fair use, and switching mid-year.

Blog

Why digital autonomy matters

Digital autonomy means independently managing our technology and data to ensure security and privacy.

Play

Updated 11 April 2025

In the Netherlands, we’ve mastered managing water—we’ve built dikes, canals, and flood defenses that make us world leaders in water management. When a big storm hits, we don’t wait for someone else to fix it; we solve the problem ourselves. That’s autonomy. It’s about being in control when it matters most.

Now, let’s shift this idea to the digital world. Digital autonomy is like managing those stormy seas, but instead of water, we’re dealing with technology and data. And here’s the challenge: right now, many governments—and by extension their industries—don’t seem to care much about controlling their own technology. They rely on foreign companies and platforms to handle critical systems like email, communication, AI, and even infrastructure. But what happens when those companies change their policies? Or worse, what if geopolitical tensions make them unreliable? Suddenly, we’re left waiting at someone else’s helpdesk instead of solving the problem ourselves.

Let me give you a simple example: emails. Many of our emails are managed by big tech companies like Microsoft. This means our data—our private conversations—is stored on servers we don’t control, often in other countries. Even if you try to protect your privacy by turning off data-sharing settings, it doesn’t always work. Updates to software like Windows or Outlook can reset those settings without your consent, undoing your choices. That’s not true autonomy—it’s dependence.

And dependence comes with risks. History shows us why this matters with a crude example. During World War II, the Nazis were super effective in deporting Dutch people because we had detailed population registries that they exploited. Resistance fighters destroyed these records to protect lives—a powerful lesson about the dangers of centralized data and lack of control. Yet today, many people forgot this, or so it seems. They use platforms like Chrome or WhatsApp without thinking about the privacy risks or who controls their data.

So how do we fix this? The answer lies in building our own systems—creating technology that prioritizes control, security, and privacy from the start. In Europe, there are companies already doing this. For example, my company Unless offers a European AI platform for regulatory-heavy sectors like finance and healthcare, with privacy protection built into every layer. We use advanced tools like privacy vaults and top-tier security measures to ensure that none of our customers’ private data reaches AI models at any time. And if geopolitical circumstances change? We’re prepared to switch out parts of our tech stack to maintain independence.

This is what digital autonomy looks like: taking ownership of our technology so we can adapt and protect ourselves no matter what storms come our way.

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