Agent

One agent. Every customer moment.

The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.

Acquisition

Qualify, convert, educate. 24/7 on your marketing site.

Retention

See churn coming. Act before it does, inside the customer's product.

Expansion

Catch upsell signals early. Route them to the right owner.

Support

Resolve, co-pilot, learn — across every helpdesk and channel.

Engine

The platform underneath.

The back-of-house side of Unless — a Living Knowledge library that maintains itself, plus the Train → Test → Deploy → Analyze loop that keeps every Customer Agent sharper after every conversation. See how the engine compounds.

Train

Always current. Always ready. Living Knowledge + Living Context.

Test

Before a customer sees it. Preview, simulate, audit.

Deploy

One agent. The whole journey. Memory across all of it.

Analyze

Performance, value, AI maturity. All visible. All live.

Trust

Built for the EU from day one

The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.

Privacy Vault

Twelve numbered measures keep sensitive identifiers home.

Compliance posture

Three pillars — sovereignty, AI Act readiness, sector readiness.

Architecture

Five EU-resident layers — touchpoints to LLM constellation.

Frameworks

EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.

Customers

Trusted by leaders

How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.

Visma Enterprise AS

Norway's leading ERP — modernized self-service with Unless.

Helping patients

Patient self-service surged within weeks of deploying Unless.

Enhancing credit software

Financial service Onguard powers their support operations with Unless.

Ticket deflection at scale

Meet Sally, Kontek’s AI support colleague in regulated finance.

Resources

Search resources and support articles

Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.

Help center

Get-started guides and advanced playbooks for the platform.

Security and compliance

Privacy measures, security by design, and compliance guidelines.

Developer documentation

Find reference documentation for the javascript API.

The Unless cookbook

Bite-sized examples for every stage of the customer lifecycle.

Pricing

Pay per outcome. You choose.

Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.

The two plans

Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.

What's included

Full platform on both — Living Knowledge, Memory, Context.

Flex modules

Productized add-ons. À la carte on Flex, bundled into Fixed.

Frequently asked

What counts as an outcome, fair use, and switching mid-year.

Article

Walkthrough: Using Cookies for audience segmentation

Learn how to segment visitors based on their cookies to personalize for logged-in users, affiliate traffic, on-site actions, and more.

Updated 14 January 2025

Do you want to optimize for logged-in users? Maybe you identify affiliate traffic using cookies. Or maybe you fire cookies when a visitor performs certain actions. In this guide, you will learn how to segment visitors based on existing cookies and how to set up your own cookies to create behavior-based audiences.

Note: this article is an addition to our main article about behavior-based audiences.

What are cookies?

A cookie is a small piece of data sent from a website and stored on the user's computer by the web browser. Cookies help your website remember information (e.g. items added to shopping cart, information entered in a form field,...) or record the user's browsing activity (e.g. clicking a button).

Prerequisite for using cookies

For security and performance reasons, your website doesn't send cookies to Unless by default. So, to create an audience based on a cookie, you need to whitelist the cookie you want to send us in your account settings. Also, bear in mind that the browser cookie can’t be set to httpOnly since we won’t be able to read the cookie or send it to our servers.

How to use existing cookies

Generally, you have two options - target based on the existence of a cookie or the value of a cookie.

How to personalize based on the existence of a cookie

When setting up your target audience, choose: behavior > cookie > is set > nameofyourcookie

Audience: cookie - logged in Here, we target users for whom the cookie "isLoggedIn" is set.

How to personalize based on the value of a cookie

If you want to display a variation based on a specific value of a cookie, you'll have to enter both, the name of the cookie and its value → nameofyourcookie=value

Audience: cookie - customer plan

Here, we target users for whom the cookie "customerPlan" has the value "basic"

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