Agent

One agent. Every customer moment.

The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.

Acquisition

Qualify, convert, educate. 24/7 on your marketing site.

Retention

See churn coming. Act before it does, inside the customer's product.

Expansion

Catch upsell signals early. Route them to the right owner.

Support

Resolve, co-pilot, learn — across every helpdesk and channel.

Engine

The platform underneath.

The back-of-house side of Unless — a Living Knowledge library that maintains itself, plus the Train → Test → Deploy → Analyze loop that keeps every Customer Agent sharper after every conversation. See how the engine compounds.

Train

Always current. Always ready. Living Knowledge + Living Context.

Test

Before a customer sees it. Preview, simulate, audit.

Deploy

One agent. The whole journey. Memory across all of it.

Analyze

Performance, value, AI maturity. All visible. All live.

Trust

Built for the EU from day one

The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.

Privacy Vault

Twelve numbered measures keep sensitive identifiers home.

Compliance posture

Three pillars — sovereignty, AI Act readiness, sector readiness.

Architecture

Five EU-resident layers — touchpoints to LLM constellation.

Frameworks

EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.

Customers

Trusted by leaders

How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.

Visma Enterprise AS

Norway's leading ERP — modernized self-service with Unless.

Helping patients

Patient self-service surged within weeks of deploying Unless.

Enhancing credit software

Financial service Onguard powers their support operations with Unless.

Ticket deflection at scale

Meet Sally, Kontek’s AI support colleague in regulated finance.

Resources

Search resources and support articles

Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.

Help center

Get-started guides and advanced playbooks for the platform.

Security and compliance

Privacy measures, security by design, and compliance guidelines.

Developer documentation

Find reference documentation for the javascript API.

The Unless cookbook

Bite-sized examples for every stage of the customer lifecycle.

Pricing

Pay per outcome. You choose.

Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.

The two plans

Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.

What's included

Full platform on both — Living Knowledge, Memory, Context.

Flex modules

Productized add-ons. À la carte on Flex, bundled into Fixed.

Frequently asked

What counts as an outcome, fair use, and switching mid-year.

Blog

Why Netflix got mad at us

Unless.com CEO Sander Nagtegaal about personalizing your website without the help of a developer.

Play

Updated 25 September 2020

Why Netflix got mad at us

Video transcript

Hi, it's Sander, CEO at Unless.com. In this weekly video I will show you how to personalize any website without the help of a developer. You know, marketers tend to be very busy - but developers as well. They have a roadmap to finish. Therefore, if you - as a marketer - want to change something on your website, or maybe even insert just a single script in your website, you will typically have to wait a little before developers have time to help you.

So, wouldn't it be great if there was this system where you can apply personalization or changes to your website without asking for this kind of help. I will show you how on this Amazon website.

It's about serverless computing because we love serverless computing. Let me see if I can personalize that website quickly. So, I copy the URL. Then, I go to the Unless wizard, paste in the URL, click Next. I'm gonna skip this next step, because I want to show you quickly and now I will start editing.

Down here in the right lower corner, you see the Unless button in the right lower corner. It's green, so I'm logged in. I can start and now I can write "personalized computing and applications". You could send this to somebody specific who you want to convince of the merits of personalization. So now I can publish this. As you can see the logo is spinning around and the draft is published. Here is my new version. So now, if I click this link I will see the personalized version of my page. This link I can use directly to share it in my campaigns or share it in my emails.

So, now you've seen this example and I will share with you a little anecdote to warn you that you will have to be careful with this stuff. So you know, we tried some websites to test our software on and one of these website was Netflix.com. So what did I do?

I went to Netflix, invoked the Unless editor, as you can see from the little button.

I added selected some text and I added some. Why am i showing you this? Because this is what set off the automated systems of Netflix and resulted in our first cease and desist letter from their lawyers. So, don't try this at home people!

So again, please don't do this at home or you may get sued.

We're here to help

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