Agent

One agent. Every customer moment.

The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.

Acquisition

Qualify, convert, educate. 24/7 on your marketing site.

Retention

See churn coming. Act before it does, inside the customer's product.

Expansion

Catch upsell signals early. Route them to the right owner.

Support

Resolve, co-pilot, learn — across every helpdesk and channel.

Engine

The platform underneath.

The back-of-house side of Unless — a Living Knowledge library that maintains itself, plus the Train → Test → Deploy → Analyze loop that keeps every Customer Agent sharper after every conversation. See how the engine compounds.

Train

Always current. Always ready. Living Knowledge + Living Context.

Test

Before a customer sees it. Preview, simulate, audit.

Deploy

One agent. The whole journey. Memory across all of it.

Analyze

Performance, value, AI maturity. All visible. All live.

Trust

Built for the EU from day one

The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.

Privacy Vault

Twelve numbered measures keep sensitive identifiers home.

Compliance posture

Three pillars — sovereignty, AI Act readiness, sector readiness.

Architecture

Five EU-resident layers — touchpoints to LLM constellation.

Frameworks

EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.

Customers

Trusted by leaders

How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.

Visma Enterprise AS

Norway's leading ERP — modernized self-service with Unless.

Helping patients

Patient self-service surged within weeks of deploying Unless.

Enhancing credit software

Financial service Onguard powers their support operations with Unless.

Ticket deflection at scale

Meet Sally, Kontek’s AI support colleague in regulated finance.

Resources

Search resources and support articles

Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.

Help center

Get-started guides and advanced playbooks for the platform.

Security and compliance

Privacy measures, security by design, and compliance guidelines.

Developer documentation

Find reference documentation for the javascript API.

The Unless cookbook

Bite-sized examples for every stage of the customer lifecycle.

Pricing

Pay per outcome. You choose.

Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.

The two plans

Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.

What's included

Full platform on both — Living Knowledge, Memory, Context.

Flex modules

Productized add-ons. À la carte on Flex, bundled into Fixed.

Frequently asked

What counts as an outcome, fair use, and switching mid-year.

Blog

Home isolation and remote work at Unless

Find out how Unless deals with remote work due to the Corona virus.

Play

Updated 17 April 2023

Transcript

Hi all, This is Sander, CEO at Unless.com. We are a startup from Amsterdam, providing a personalization platform for websites. As most of the people around us, we are in voluntary home isolation due to the virus outbreak.

Our quarantine period started last week. Thursday morning, we sent everybody home with the advise of meeting as few other people as possible: full social distancing.

So, we are currently operating fully remotely. Our company infrastructure is set up in such a way that this was easily achieved. We typically use online services for everything we do and we do not operate any local computers or servers. Typically, we rely heavily on Gitlab, Hubspot, and Google Apps for Business - and of course AWS.

Most importantly, we are cranking up communication to avoid the feeling of isolation. Most of the action takes place on Slack, with occasional Google Hangout meetings. We increased the number of all-hands digital stand-up meetings. We now meet up at least twice a day using Hangouts - with the entire team. Everybody gets to speak, and the format has been extended with a new first question for everybody: "How am I doing?".

There are some changes in our working schedule as well. For example, because his kids cannot go to school, our CTO adapted his working hours, so he can take care of them. Also, if we have to help others during the day, work shifts to evenings and the weekend.

We are learning as we go. I will continue to share our findings through video. In the meantime, we hope that you - and your family and friends - are okay! Let us know if we can help you, or your business. You can reach me at sander@unless.com or through DM.

We're here to help

Quick responses if you have an issue. Feel free to ask us anything — or ask our conversational AI a question.