Agent

One agent. Every customer moment.

The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.

Acquisition

Qualify, convert, educate. 24/7 on your marketing site.

Retention

See churn coming. Act before it does, inside the customer's product.

Expansion

Catch upsell signals early. Route them to the right owner.

Support

Resolve, co-pilot, learn — across every helpdesk and channel.

Engine

The platform underneath.

The back-of-house side of Unless — a Living Knowledge library that maintains itself, plus the Train → Test → Deploy → Analyze loop that keeps every Customer Agent sharper after every conversation. See how the engine compounds.

Train

Always current. Always ready. Living Knowledge + Living Context.

Test

Before a customer sees it. Preview, simulate, audit.

Deploy

One agent. The whole journey. Memory across all of it.

Analyze

Performance, value, AI maturity. All visible. All live.

Trust

Built for the EU from day one

The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.

Privacy Vault

Twelve numbered measures keep sensitive identifiers home.

Compliance posture

Three pillars — sovereignty, AI Act readiness, sector readiness.

Architecture

Five EU-resident layers — touchpoints to LLM constellation.

Frameworks

EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.

Customers

Trusted by leaders

How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.

Visma Enterprise AS

Norway's leading ERP — modernized self-service with Unless.

Helping patients

Patient self-service surged within weeks of deploying Unless.

Enhancing credit software

Financial service Onguard powers their support operations with Unless.

Ticket deflection at scale

Meet Sally, Kontek’s AI support colleague in regulated finance.

Resources

Search resources and support articles

Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.

Help center

Get-started guides and advanced playbooks for the platform.

Security and compliance

Privacy measures, security by design, and compliance guidelines.

Developer documentation

Find reference documentation for the javascript API.

The Unless cookbook

Bite-sized examples for every stage of the customer lifecycle.

Pricing

Pay per outcome. You choose.

Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.

The two plans

Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.

What's included

Full platform on both — Living Knowledge, Memory, Context.

Flex modules

Productized add-ons. À la carte on Flex, bundled into Fixed.

Frequently asked

What counts as an outcome, fair use, and switching mid-year.

Blog

Serverless computing explained

Unless.com CEO Sander Nagtegaal explains the hype of serverless computing in under three minutes.

Play

Updated 25 September 2020

Serverless explained in under 3 minutes

Video transcript

Hi, this is Sander, CEO at Unless.com, and in today's video I will be telling you about serverless computing.

The term serverless is very hot right now, but what is it all about?

Quite literally, it means that you are going serverless if you are building software without the need to buy, lease or maintain physical or virtual server capacity. That includes cloud instances.

But... This is still a very wide definition, so how does it work in practice?

Let me first explain to you what serverless is not.

There are a lot of companies - because the term is so hot right now - that try to sell their service by telling you that they will make you go serverless.

Typically, these companies offer some sort of functionality so you don't have to program it yourself.

And yes, while technically that means that you don't need a server to install it or use it on your website, we already have a name for those companies: they offer SaaS - Software as a Service.

So, that is not very hip.

No, serverless computing is something else entirely.

Serverless computing is the next step in cloud computing.

A quick recap of history.

Step 1: we started off with physical servers. Mechanical devices that you had to buy. Not a great approach.

Step 2: cloud computing appeared. Amazon Web Services started renting out cloud capacity, using the model of virtual server instances.

Already much better, but you would still have to worry about all the perks of operating systems: that means possible memory leaks, maintenance, upgrades.

All the things that as a programmer, you don't really want to think about.

Then, step 3 appeared: serverless computing.

Two years ago, Amazon released their Lambda service.

Lambda is a way for programmers to directly deploy their code into the cloud.

From that moment, Amazon takes over and you can forget about the code.

Because Amazon will make sure that the code is available whenever your software needs it - even under heavy loads.

And that is the promise of serverless: it means that your programmers can focus on their own code entirely.

So, if you read somewhere that at Unless.com we claim to be the first serverless startup, it's not because we offer a service that you don't need servers for - no, it's because Unless.com is built without any operating systems, and is based on Lambda and DynamoDb and several other serverless services.

We're here to help

Quick responses if you have an issue. Feel free to ask us anything — or ask our conversational AI a question.