Agent

One agent. Every customer moment.

The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.

Acquisition

Qualify, convert, educate. 24/7 on your marketing site.

Retention

See churn coming. Act before it does, inside the customer's product.

Expansion

Catch upsell signals early. Route them to the right owner.

Support

Resolve, co-pilot, learn — across every helpdesk and channel.

Engine

The platform underneath.

The back-of-house side of Unless — a Living Knowledge library that maintains itself, plus the Train → Test → Deploy → Analyze loop that keeps every Customer Agent sharper after every conversation. See how the engine compounds.

Train

Always current. Always ready. Living Knowledge + Living Context.

Test

Before a customer sees it. Preview, simulate, audit.

Deploy

One agent. The whole journey. Memory across all of it.

Analyze

Performance, value, AI maturity. All visible. All live.

Trust

Built for the EU from day one

The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.

Privacy Vault

Twelve numbered measures keep sensitive identifiers home.

Compliance posture

Three pillars — sovereignty, AI Act readiness, sector readiness.

Architecture

Five EU-resident layers — touchpoints to LLM constellation.

Frameworks

EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.

Customers

Trusted by leaders

How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.

Visma Enterprise AS

Norway's leading ERP — modernized self-service with Unless.

Helping patients

Patient self-service surged within weeks of deploying Unless.

Enhancing credit software

Financial service Onguard powers their support operations with Unless.

Ticket deflection at scale

Meet Sally, Kontek’s AI support colleague in regulated finance.

Resources

Search resources and support articles

Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.

Help center

Get-started guides and advanced playbooks for the platform.

Security and compliance

Privacy measures, security by design, and compliance guidelines.

Developer documentation

Find reference documentation for the javascript API.

The Unless cookbook

Bite-sized examples for every stage of the customer lifecycle.

Pricing

Pay per outcome. You choose.

Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.

The two plans

Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.

What's included

Full platform on both — Living Knowledge, Memory, Context.

Flex modules

Productized add-ons. À la carte on Flex, bundled into Fixed.

Frequently asked

What counts as an outcome, fair use, and switching mid-year.

Blog

How to fix your online business

It's not just your online business suffering. The entire internet is in trouble. Unless CEO Sander explains how to fix it.

Play

Updated 18 April 2023

Hi, I am Sander, CEO at Unless.com.

On the internet, the attention span of people is VERY short. So, if your website visitors don't understand your story at first sight, they will bounce. You will loose them. They will NOT buy your service. They will NOT become customers.

And you are not alone. Nearly all online businesses suffer from dramatically low conversion rates and high acquisition costs - because on average, only 2 out of 100 of website visitors turn into customers! That means that the internet is SUPER inefficient. But there is a way to fix it.

Face-to-face, human sales reps convert WAY more people into customers than your website does. But how? Because they are human, sales people can adapt their pitch to their prospects - basically, they change their story depending on their audience.

So, you should phrase your story using words, pictures, examples and testimonials that each website visitor knows well. And he or she will spend more time on your website. Understand your sales pitch. And maybe even buy your product.

But every website visitor is different. So how do you adapt your website to each unique visitor? That's where we come in. Unless provides a personalization service for websites.

Our service lets your existing website dynamically adapt itself to its visitors, like a human would. The result: a much longer attention span, leading to a much better conversion rate.

Our newly released AI-based personalization technology can lift revenues (and other engagement metrics) by 10 to 15 percent. And it works on every existing website, including yours. Our service sits on top of whichever CMS or other backend server that your site is using and is activated using just one line of code.

How does it work? Based on your business objectives, we use machine learning to automatically segment and predict your most successful audiences. For each of those audiences, little pieces of your website content can be adapted to match their background, interests and behaviour. Because each website visitor will fit into multiple of those audiences at the same time, Unless offers each of them an entirely personal user experience.

So, if you want to turn more of your website visitors into customers, please come to Unless.com and make your website as effective as a human!

We're here to help

Quick responses if you have an issue. Feel free to ask us anything — or ask our conversational AI a question.