Context

When training your AI, you can use different data sources. Out of the box, we can ingest your website content, you can upload PDFs, and manually create FAQ entries. Now with our direct Freshdesk integration, it is possible to directly pull documents from Freshdesk and use them as training material for your AI.

Key benefits

• Better data quality: A website import always has some clutter like the navigation, footer, links etc. Using the integration, we only receive the exact content of your article resulting in better quality content.
• Filtering based on collections: The Freshdesk integrations allows you to import documents based on the collections created in Freshdesk.

Install instructions

Once at the Integrations tab of your Unless dashboard, you can select “Configure” for the Freshdesk integration. This will open a popup where you can connect your Freshdesk account and set up the integration. Once the integration is active, you'll find a new "Add Freshdesk articles" option in the "Add training source" dropdown in the AI zone.