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Instant AI that you can trust, built for EU standards

Effortlessly launch compliant generative AI solutions for customer operations in finance, insurance, and healthcare across the EU.

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AI assistance will revolutionize your customer operations

Unlock the power of AI

Despite its promise, 90% of AI projects don't get past experimentation. Fragmented efforts, regulatory uncertainty, and complex software transitions block adoption... but there is a solution.

End-to-end solution

Configure, train, and deploy AI assistants across multiple use cases that all add up to reduce support workload.

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Bullet-proof compliance

Stick to all EU regulations for privacy, security, and data governance, while avoiding stale data and hallucination.

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Instant integration

Rapidly implement a no-code enterprise AI solution into your legacy systems, without worrying about security.

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End-to-end AI support

Ticket deflection on your website
50%
Ticket deflection in client portals
+ 30%
Reduced case handling time
+ 20%
Example time reduction
= 58%

Redesign your customer operations for generative AI assistance

The 3 steps to AI-powered customer experience

Mastering all your corporate knowledge, AI assistants provide instant support to customers and employees alike. Ticket deflection and case resolution time reduction add up for maximum ROI.

Self-service support for website visitors

Help website visitors instantly

Reduce the amount of incoming customer cases by resolving user inquiries in a 24/7 personalized dialogue with an AI that has deep knowledge of your business and organization.

Help website visitors instantly

Contextual help in your client portals

Offer advanced handholding to clients

Lift the pressure off of your organization by enhancing your client portals with integrated handholding, leveraging AI chat, tooltips, alert boxes, and more.

Offer advanced handholding to clients

Give your team their own AI assistant

Internal assistance for your teams

Reduce the case resolution time of your customer support team with automation, making complex information easily accessible - right in their favorite tools.

Internal assistance for your teams

Tailored for regulated markets

Built for the strictest standards

To be able to cater to highly-regulated industries, we built our platform using a compliance-by-design approach that goes far beyond adhering to regulations like the GDPR and the AI Act.

Security is not just a layer
Our architecture is fortified with firewalls, advanced encryption, shielded Lambda containers and extensive DDoS protection to keep your data safe. Read more.
Availability guaranteed
Globally distributed across 75 edge locations, our platform guarantees global performance and availability. See our System Status Dashboard for system metrics over time.
Fine-grained data governance options
Curated resource selection, strict logical topic segregation, real-time data management, and audience-based access and delivery are standard features in our platform.
Confidentiality
Confidentiality blocklists, complete data segregation, and user profile separation make your protected business data only available on a legitimate need-to-know basis.
Top-notch privacy protection
Built on GDPR and CCPA, our privacy vaults will make sure that Personally Identifiable Information will never reach any AI model. Read more in our Data and Privacy Center.
Quality assurance
Autonomous quality assurance systems monitor AI conversation quality by merging continuous testing, sentiment analysis and user feedback.

An almost trivial implementation effort

Plug and play

Our platform is the simplest way for organizations to integrate generative AI into their operations. Train, configure, deploy, and monitor with ease. All without code.

unless.com
 
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Using the AI platform of Unless has made a big difference for many Visma companies, providing a rapid implementation that meets all the legal standards that our group demands.

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Janne Katajamäki
Head of Integration, Automation & AI at Visma

Frequently asked questions

UNLESS is a conversational AI platform for regulated markets - allowing finance, insurance and healthcare companies to create and launch compliant AI agents that improve the customer experience of their legacy systems in a very simple way.

We help organizations open up their proprietary knowledge with the help of generative AI. You can train an AI model with many sources, like a knowledge base, documents or your website, and subsequently let your customers or your team engage in conversations with AI agents through many channels.

We take pride in the fact that non-technical staff can manage everything. Our platform is self-service, and we also offer onboarding training for the nitty-gritty.

The responses of our AI models depend entirely and only on the sources that your organization uses to train them. So, external bias does not play a role.

Our platform has built-in constraints to prevent personal data leakage. Our AI Privacy Safeguard operates like a switch that stores PII in a protected data storage facility called "Privacy Vault", while feeding the AI model with anonymized tokens instead.

Larger organizations need extensive features, security, and privacy measures. Typically, start-ups lack these requirements, while custom projects are slow and expensive. UNLESS provides the AI feature delivery platform that solves these problems.

Let us prove the value of generative AI

Benefit from AI today

Don't get left behind. Enhance your business with AI features instantly, without worrying about scalability, security, compliance, or privacy risks.