# Filter Zendesk tickets by ticket form

**Summary:** The Zendesk ticket integration can now filter by ticket form, and you can add an Optimized column to your resource collection view.

**In short:** More precise control over which tickets you ingest.

**Published:** 2025-04-14

- Zendesk tickets integration now has an option to filter on "ticket form".
- On the resource collection view of your training data, you can add a column to see which collections have been optimized.
![Adding the optimized column to your resource collection list view](../../media/sources_optimized.png)
- If a starter button has 2 topics selected, but only one is available due to audience restrictions, it will be auto-selected.
- Bug fixes to the new content optimizer feature