# Freshdesk integration and a friendliness score breakdown

**Summary:** The new Freshdesk integration gets answers via the team assistant, and you can now see a breakdown of the AI friendliness score for your sources.

**In short:** Support Freshdesk and understand your scores in detail.

**Published:** 2024-06-17

- You can now see a __breakdown of the AI friendliness score__ for your sources.
- 🎉 __Freshdesk integration:__ enabling you to automatically get answers from the AI, using the Unless team assistant.
- You can now set a __default language__ for the team assistant on [this page](https://unless.com/en/dashboard/account/team-assistant "Team assistant extension") by clicking *Configure* and then *Settings*.
- Setting a default conversation name is now possible.
- URL mentions are filtered before content is scored on AI friendliness for more accurate ratings.