# Engine: Analyze. Performance. Value. Maturity. All visible. All live.

![](/assets/einstein-hats.svg)
The loop, phase 04 of 04

# Analyze. All visible. All live.

The math is something you watch, not something we promise.
  [Book a pilot→](/en/contact-us/)
Why Analyze

## Stop fighting for budget every renewal.

Most AI projects fight for budget every renewal because nobody can prove the value. Analyze takes that fight off your desk. Performance, business value, and AI maturity are visible in the dashboard, in real numbers, in real time. The case for next quarter writes itself.

What you see

## Three pillars. One dashboard.

01

### Performance

What's working, in real time.
    Analytics  Resolution rate, deflection, latency, CSAT. Per-skill, per-role, per-language. Trends over time, against baselines.   Conversations  Drill into any conversation to read the trail: timestamp, decision path, model used, source citation.
02

### Business impact

What it's worth, in Euro.
    Cost reduction  In euros, by category. Tickets deflected, content operations eliminated.   Revenue generation  Uptake by moment. Acquisition conversions, expansion plays, retention saves.   Customer satisfaction  CSAT shift, against your pre-Unless baseline.
03

### AI maturity

Your next step, by the dimensions you choose.
    Overview  Where you sit on the maturity ladder, at a glance.   Stages  Per-area progression. Pick a dimension to mature in (Acquisition, Retention, etc.) and the next step is suggested intelligently, in your priority order.   Levels  What's autopilot, what's assisted, what's still human.   Certificates  Documented proof for procurement, audit, and regulators.
Inside Analyze

## Open it the day before renewal.

Performance, business impact, AI maturity, all live. By the time the renewal meeting comes around, the case for next quarter is already written. You read it before your CFO does.
             unless.com/en/dashboard/analyze/performance       [![](/assets/svg/icon-light.svg)](/)
Dashboard

## Performance

### By moment

 - Acquisition    4.9k
- Retention    3.1k
- Support    3.3k
- Sales expansion    1.5k

## What gets measured becomes the case for the next quarter.

Business value

## What it's worth, in Euro.

Cost reduction by category. Revenue generation by moment. CSAT shift against your pre-Unless baseline. The three numbers your CFO already asks for, computed live in the dashboard - no spreadsheet, no quarterly export, no debate.
              unless.com/en/dashboard/analyze/business-impact       [![](/assets/svg/icon-light.svg)](/)
Dashboard

## Business impact
                 Ticket deflection  63.5%      AI resolution rate  82.1%      Escalation rate  2.7%
#### Costs
   €4.8K
 - Subscription costs
- AI management hours

#### Savings
   €18.4K
 - Saved by deflections
- Saved by team efficiency

#### Return on investment
 283.3%  Net +€13.6K / month    Savings €18.4K   Costs −€4.8K
AI maturity

## Where you are, where you're going.

Five stages from Experimental to AI-First, across all four customer moments. The matrix shows your team's stage today and the gaps that are left to close. No vendor scoring, no abstract "AI readiness index" - you read the cells and decide which one moves next quarter.
              unless.com/en/dashboard/analyze/maturity       [![](/assets/svg/icon-light.svg)](/)
Dashboard

## AI maturity
        Total score 87%   Acquisition 80%     Retention 95%     Expansion 80%     Support 93%      Experimental 100%          Assisted 100%          Automated 75%    50%       50%     Agentic 61%    50%     75%     50%     67%   AI-First 100%
Back to phase 01

## The loop closes here. Back to Train.

Analyze sends signal back to Train. The next answer is built from what just happened. The platform compounds.
   [Walk to Train →](/en/engine/train/)                 unless.com/en/dashboard/train/knowledge       [![](/assets/svg/icon-light.svg)](/)
Dashboard

## Knowledge base
        6 sources · knowledge base
 - Engineering wiki ·  1.2k docs      Connected
- Sales playbook ·  348 docs    Team only   Connected
- Team Assistant ·  5.8k tickets      Connected
- Public docs site ·  89 pages      Syncing
- Compliance library ·  0 docs      Error
- Pricing & contracts · Not connected     Disconnected
                  ![](/assets/einstein-hats-paper.svg)
## See the case for next quarter build itself.

Performance, business value, AI maturity. All visible, all live, all yours to read whenever the question comes up.
[Book a pilot→](/en/contact-us/)[See pricing](/en/pricing/)