# Customers - the choice of leaders. ![](/assets/einstein-hats.svg) Customers # The choice of leaders. Trusted by clients across regulated Europe for reliability, security, and continuous innovation. Join the customer advocates who turned customer success into a revenue engine. [Book a pilot→](/en/contact-us/) Trusted across regulated Europe ## Four sectors we serve. [01 ### Financial service providers Banks, payments, credit management, treasury - order-to-cash and beyond. See the case →](#finance)[02 ### HR and payroll systems HRIS, payroll engines, time tracking, employee self-service. See the case →](#kontek)[03 ### ERP and resource management Enterprise resource planning, finance and operations across the public and private sector. See the case →](#visma-enterprise)[04 ### Healthcare and public Patient portals, regulated healthcare platforms, public-sector services. See the case →](#healthcare) ![tripletex](/assets/svg/logos/tripletex.svg) ![youserve](/assets/svg/logos/youserve.svg) ![zorgdomein](/assets/svg/logos/zorgdomein.svg) ![saldeosmart](/assets/svg/logos/saldeosmart.svg) ![visionplanner](/assets/svg/logos/visionplanner.svg) ![smartdok](/assets/svg/logos/smartdok.svg) ![calipso](/assets/svg/logos/calipso.svg) ![silverfin](/assets/svg/logos/silverfin.svg) ![curiosity](/assets/svg/logos/curiosity.svg) ![idella](/assets/svg/logos/idella.svg) ![visma](/assets/svg/logos/visma.svg) ![norvato](/assets/svg/logos/norvato.svg) ![xubio](/assets/svg/logos/xubio.svg) ![temponizer](/assets/svg/logos/temponizer.svg) ![autopay](/assets/svg/logos/autopay.svg) ![kontek](/assets/svg/logos/kontek.svg) ![acos](/assets/svg/logos/acos.svg) ![proceedo](/assets/svg/logos/proceedo.svg) ![houseofcontrol](/assets/svg/logos/houseofcontrol.svg) ![oima](/assets/svg/logos/oima.svg) ![amplio](/assets/svg/logos/amplio.svg) ![zilliz](/assets/svg/logos/zilliz.svg) ![amili](/assets/svg/logos/amili.svg) Featured spotlight ### One AI layer across 30+ Visma companies. Visma Group standardised on Unless to extend AI assistance across more than 30 of its companies. Each runs the same compliant foundation, with sector-fit rollouts inside each business unit's product and support footprint. Internal AI co-pilots ride on top, cutting case-handling time across HR, payroll, finance, and healthcare without touching the central architecture. *![Janne Katajamäki](/assets/images/customers/janne_katamajaki.jpeg) Janne Katajamäki Head of Integration, Automation & AI at Visma - relationship lead* Group companies involved 30+ First deployment 4 wks Ticket deflection 78% For Janne’s words on what made Unless the right fit for the group, see the [Visma feature on the homepage](/). Across the platform ## The numbers, all in. Content ops automated 64% Return on investment 512% Outside of office hours 37% Average efficiency gain 71% Three full stories ## How leaders deployed Unless. Case study · ERP & resource management Latest Visma Enterprise AS is Norway's leading provider of ERP and resource management solutions, serving 300+ organizations across the public and private sector. With Unless, they launched AI-powered search and chat in weeks - handling up to 22,000 AI responses and 44,000 searches per month while cutting support ticket volume. > “Together with Unless, we’re also looking at how we can further grow our AI maturity across the full customer journey. As we grow as a company, our support abilities need to scale with us. The alternative is simply not sustainable.” *Krišjānis Rērihs · Head of Digital Experience at Visma Enterprise AS* [Read full case study →](/en/blog/customer-cases/visma-enterprise-as-accelerated-ai-adoption/) visma.no ![visma.no](/_astro/visma-enterprise.TJn_pNMZ_1IiTCO.png) --- Case study · HR and payroll Kontek is a leading provider of payroll and HR systems in Sweden. They integrated an AI-powered knowledge assistant called Sally directly into their product. Sally now handles complex regulatory queries that would otherwise have become support tickets. > “When I look through the AI conversations in the UNLESS dashboard, I know each of them would have become a ticket for the support department otherwise.” *Malin Krona · Support Team Leader at Kontek* [Read full case study →](/en/blog/customer-cases/kontek-deflects-thousands-tickets-unless-ai/) kontek.se ![kontek.se](/_astro/kontek.DJikmnZP_1hW351.png) --- Case study · Healthcare and public ZorgDomein is a leading digital healthcare platform in the Netherlands, connecting healthcare providers and patients. The patient portal now runs on the AI of Unless, with patient self-service surging within weeks of integration. > “As a healthcare service prioritizing patient care and privacy, we chose UNLESS as the obvious solution. The impact was immediate: following a seamless integration, patient self-service surged within weeks.” *Umut Mutlu · Knowledge Manager at Zorgdomein* [Read full case study →](/en/blog/customer-cases/zorgdomein-increased-self-service-with-unless/) zorgdomein.com ![zorgdomein.com](/_astro/zorgdomein.a0Sycw8F_grAq8.png) --- Case study · Finance Visma | Onguard is a market leader in order-to-cash and credit management software, with users in 50+ countries. Their support operations now run on Unless, elevating both internal documentation and customer-facing answers. > “It’s remarkable how smooth the integration went. It did not only elevate our internal knowledge documentation, but also the solutions we provide to our customers - thereby enhancing the overall customer experience.” *Jordy Zijp · Team Lead at OnGuard* [Read full case study →](/en/blog/customer-cases/empowering-customer-support-ai-visma-onguard/) onguard.com ![onguard.com](/_astro/onguard.C-ZMhjLe_Z2mvKwN.png) More voices ## And many more. > “There’s never a perfect time to start integrating AI into your customer operations, as your knowledge base is always evolving. However, with UNLESS, we’ve quickly identified and addressed gaps in our documentation. So why wait? Start now!” > “UNLESS gives us agility, flexibility, and a very short time to market on any business request. These are the building blocks that A.S. Watson Benelux needs.” > “When I heard about the conversational UI components of UNLESS, I knew we had to use it at Peecho. Combine that with AI plugins that can help customers decide on and place orders, it’s an absolute game changer for our sales and customer support teams!” > “Using custom drop-in components of UNLESS made our in-app messages 30x faster! And the integration with Visma Data Lake opened even more doors for better user experiences.” [See all customer cases →](/en/blog/customer-cases/) Compliance Built for Europe. Every customer above runs in EU data residency, with per-decision audit trails. [See the trust architecture →](/en/trust/) ## Frequently asked questions ### Who runs on Unless today? Unless is trusted by leaders across regulated Europe. The Visma Group standardized on Unless across more than 30 of its companies, including Visma Enterprise AS, Visma Onguard, Visma E-conomic, and Visma Latam. Other named customers include Kontek in Swedish HR and payroll, Zorgdomein in Dutch healthcare, A.S. Watson, and Peecho. ### Which sectors does Unless serve? Four sectors anchor our customer base in regulated Europe: financial services (banks, payments, credit management, treasury), HR and payroll systems (HRIS, payroll engines, employee self-service), ERP and resource management across the public and private sector, and healthcare and public (patient portals, regulated healthcare platforms, public-sector services). ### What results have customers seen? Across the platform, customers see 78% ticket deflection, 71% average efficiency gain, 64% of content operations automated, and 37% of requests resolved outside office hours. Observed first-year ROI lands at 512%. Visma Enterprise AS reached 22,000 AI responses and 44,000 searches per month within weeks of launch. ### How long does it take to see results? Most customers see measurable results inside four weeks. On Fixed, that four-week window is the guided onboarding pilot, run on your own data. Zorgdomein launched the patient portal and patient self-service surged within weeks. Visma Enterprise AS launched AI-powered search and chat in weeks, with ticket volume dropping immediately. ### Why do regulated buyers pick Unless? Because Unless combines the AI capability they want with the compliance posture their DPO, security, and procurement teams require. EU data residency by default, per-decision audit trails, the Privacy Vault that keeps PII out of model providers, and a model constellation that lets us swap providers fast if regulation changes. Sector-fit rollouts work inside each business unit's footprint. ### How do customers grow into the platform over time? Most customers start with one moment and one business unit, then extend. The Visma Group runs the same compliant foundation across 30+ companies, with sector-fit rollouts inside each. Internal AI co-pilots ride on top, cutting case-handling time across HR, payroll, finance, and healthcare without touching the central architecture. The platform is designed for that pattern. ![](/assets/einstein-hats-paper.svg) ## Want to be the next case study? The customers above run on Unless across regulated Europe. The pilot is a four-week conversation about your numbers, your data, your stack. [Book a pilot→](/en/contact-us/)[See the trust architecture](/en/trust/)